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The Determined Mom Show

Jul 18, 2023

Join us on The Determined Mom Show as we delve into "How to Respond to Negative Google Reviews" with our special guest, Sylvia Ho.  She is  an Attorney Group serving Hartford County, CT, including Bristol, Plainville, Farmington, Avon, Newington, Windsor, and West Hartford. In this episode, Sylvia shares her expertise and personal experiences in effectively handling reviews, particularly those on Google.

3 Key Takeaways from Our Insightful Conversation:

* Responding to reviews is an opportunity to showcase good customer service: Sylvia believes that addressing reviews, whether positive or negative, is a chance to demonstrate excellent customer service skills and to make a positive impression.

* Have a cohesive, proven marketing system in place: To prevent losing clients and acquire new ones, it's crucial to establish a marketing plan that includes proven strategies. Piecing together an online marketing plan solely from various sources is not recommended.

* Responding to negative reviews professionally is essential: Sylvia emphasizes the importance of keeping a calm and professional tone when responding to negative reviews. By doing so, you can showcase your ethics, morals, and commitment to excellent customer service.

Listen and learn more insights from Sylvia Ho on dealing with Google reviews. Whether you want to obtain good Google reviews, improve your Google Business profile, or handle negative reviews, this episode is a must-listen for you!

Connect with Sylvia Ho:




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